We wanted to thank each and every one of you for sticking with us through some growing pains we've been experiencing. We are truly grateful for your business!
We have grown exponentially in the last few months, and we are quite frankly a little overwhelmed. If we owe you an email, a phone call, or tracking information...we promise we will get to every request as quickly as humanly possible. In the meantime, we hope that this might help answer some frequently asked questions:
1. What is out of stock?
Here is a list of some of our more popular product lines that are currently out of stock:
P04 - ChloeNoel, Skating Pants, with 2 inch waist
Most "Polka Dot" styles are out of stock indefinitely! Buyer beware.
P06P - ChloeNoel, Polartec Skating Pants, Spiral. Well, these are super popular, but they are also sold out in a LOT of sizes. You may want to consider the "regular" spiral pants. Good news: We expect these to arrive around the 10th!
P11 - ChloeNoel, Skinny Skating Pants, Sold out in the CXS, AXS, and AS sizes
P19 - Fuchsia/Light Pink - Sold out in AS, AXS, AL sizes - Expected any day now.
P23 - Zebra Print - Sold out in AS, AXS, AM, CM - Out of stock indefinitely
P81 & J81 - There are a lot of colors/sizes that are sold out of this style.
T01 - A lot of turquoise and fuchsia are sold out in these ChloeNoel tops.
Zuca Customers Please Read! As always, Zuca products are not included in the discount sale. However, if you purchase any Zuca Products send us an email info@cherryloop.com, and we will send you a Gift Voucher good for anything in our store equal to the value of discount you would have received.
We will be adding items to the Clearance Rack over the weekend, so you may want to check back frequently.
Restrictions and not so-fine print:
1. All Zuca Products are excluded from the Clearance Section; however, you still get a gift voucher of incredible value.
2. All Skating Boots are excluded from the sale.
3. We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4.
If you use a "discount code" we only accept exchanges or returns for
store credit. (Our free shipping policy doesn't allow for any
exceptions this...sorry).
5. The sale will end at 11:59pm Central
Standard Time on Monday, February 4th, 2013. It will not be extended
under any circumstances. 6. We have grown exponentially over
the last few months, and we are little overwhelmed. If you have an
outstanding order, exchange, return, etc...we promise we are getting to
every single issue and inquiry. We are in the process of making
groundbreaking changes to all areas of our business. This includes huge
changes to customer service, the website/ordering system, rewards
programs, returns/exchanges, and shipping procedures.
7.
There are a lot of items that are currently out of stock. We are trying
to update the website accordingly, but our more popular
items/sizes/colors are selling out quickly. We will notify you as soon
as possible if your order will be delayed and provide you with options.
We will update the Blog - In The Loop , to include some of the back-ordered items and their "expected" restock dates.
8. For a full list of terms of service please visit the website: Terms and Conditions
9. For more deals, the rules of the sale, and a better understanding of what the promotions are visit our blog: In The Loop
10. Can NOT be combined with other offers and can NOT be applied to previous orders.
We have not made an announcement this huge since...well, ever...
First things first. Let's talk about the sale that is going on right now for current customers only.
1. Take 25% off everything in store* if you spend more than $150.00. This is the best deal you will find the rest of the year. I promise this is better than any "Black Friday" deals, "Cyber Monday" deals, etc, etc. This sale alone is noteworthy. However, this is pretty run of the mill for our customer base in early November. You must be on our mailing list, or be a current customer to qualify for this. Code: Loops25Off
2. Take 15% off everything in the store* if you spend more the $50.00. This is self explanatory, and no big deal. Use the code: Loops15Off
OK, now on to the good stuff. If you are on our mailing list, or a current customer, you qualify for the following. Spend more than $50.00 (after discounts are applied), use one of the codes mentioned above, and you can start receiving "Loops Awards". The current plan gives you $7.00 in store credit for every $50.00 you spend from now until December 31, 2012. That is free money. You are getting in on the ground floor of MONEY, when you do this. Seriously, think about it...you buy some Christmas gifts like you were going to anyway. It totals let's say $350. You just earned $49.00 in CherryLoop.com store credit. You can spend this money any way you want in our store without restrictions from January 1, 2013 until March 31st, 2013.
We want to thank our loyal customers over the years, and reward them with incredible savings like this. I suggest you don't miss out on this opportunity. You must purchase a minimum of $50.00 of merchandise with one of the above codes BEFORE Tuesday, November 6th or you will have missed this opportunity. So, please...I'm begging you...just buys something small so you can get in on this deal.
This is the beginning of our Loops Awards Program, and any of the "Charter Members" will be grandfathered in to the highest level until March 31st, 2013. You will automatically qualify for the Platinum Level and will receive double awards for each qualifying purchase through March of next year. You will also get to use any purchases from now until the end of 2012 toward you new balance.
Restrictions and not so-fine print:
1.
All Zuca Products are excluded from the 15 and 25% off; however, your
Zuca purchases are applied toward the store credit promotion. You can
apply store credit to anything on the website.
2. Does not apply to previous orders.
3. We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4.
We can only accept exchanges for items purchased with a discount code.
This is very important to understand. Any returns will be treated as
exchanges or issued a store credit for the original purchase amount.
5.
The sale will end at 11:59pm Central Standard Time on Monday, November
5th. It will not be extended under any circumstances.
6. For a full list of terms of service please visit the website: Terms and Conditions
7. For more deals, the rules of the sale, and a better understanding of what the promotions are visit our blog: In The Loop
Happy Birthday CherryLoop.com! It seems like just yesterday you were crying in your crib, kept us up late at night, and wouldn't go to sleep without your binky. Now you're all grown up and saving your customers money like a big girl!
Here are the discount codes, fine print, and additional information regarding the 3rd Anniversary Sale.
15% off any purchase (no minimum) using the following code: Cherry3Year15
* You realize that if combined with a Clearance Item that is 40% off!
30% off any purchase over $250 use code: Cherry3Year30
* Combine this with a bunch of Clearance Items and you are now saving 55% of your hard earned cash.
Sorry for the boring post, but this is a lot of work! We are clearing out the warehouse to update to the Clearance Rack!
Restrictions and not so-fine print:
1. All Zuca Products are excluded from this promotion.
2. Does not apply to previous orders.
3. We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4. We can only accept exchanges for items purchased with a discount
code. This is very important to understand. Any returns will be
treated as exchanges or issued a store credit for the original purchase
amount.
5. The sale will end at 12pm Central Daylight Time on Saturday,
September 29th. It will not be extended under any circumstances.
6. For a full list of terms of service please visit the website: Terms and Conditions 7. For more deals, the rules of the sale, and a better understanding of what is on sale visit our birthday blog post:CherryLoop Blog
Every once in a while we have some incredible news regarding product launches. This is one of those times. The brand new Zuca Line has just rolled out (pun intended), and we have them all in stock and ready to ship out!
Here is a glimpse at some of the new inserts:
Ok, so from right to left we have the following brand new inserts:
1. Orbz (Green Spotz with Bright Blue Background)
2. Splash (Blue, Green, and White Tie-Dye) - Winner of the 2011 Design contest.
3. Sweetheartz (Red and White Hearts, Pink Background, Crystal Embelishments) - A little late for Valentine's Day 2012, but get one now for 2013!
Do you see something that I see? That isn't a Gray Frame on the Splash insert...that is a brand new White Frame! Yes, after all of these years a white frame is finally available, and we have a ton of them. Get one today!
The white frame will go with any insert you choose. You just can't go wrong with this sleek look.
This post is intended to help all you last minute shoppers understand what is happening with your CherryLoop orders at this busy time of the year. Today (December 15, 2010) is the last day you can place an order if you expect it to arrive before Christmas (December 24th, 2010). Most orders placed today will ship on Monday, December 20th, 2010 via USPS Priority Mail.
There are some exceptions. We may sell out of a certain item, and then we will notify you with options. It will look something like this: Refund your purchase, wait for the item to arrive (probably after Christmas), or exchange for a different size or style.
We also may be able to get items ordered after today to you prior to Christmas depending on the products. We have a lot of items in stock at our Pro Shop and those will ship much faster. It is best to call us and discuss availability if you really want it before Christmas.
There were some styles that we have been waiting on to arrive for several weeks. The Chloe Noel spiral pants and the princess seam jackets. They are now available and will be shipping soon. I know a lot of you are waiting on these items, but we are working tirelessly to get these orders out to you.
Thank you for your interest in CherryLoop.com, we appreciate your business.
We would like to wish you and your family a happy holiday season and a prosperous new year!
Ask and you shall receive! CherryLoop.com and our sister store in Tulsa, OK now have Zuca Bags. You heard right ladies, gentlemen, and all you blinky wheeled Zuca Bag rolling skaters out there.
It took some time to put this together, but we are now ready to roll (pun intended).
If you have been at the rink even for short period of time, you know that the Zuca is a must have. We have three in our household (plus a cooler!). Those skates are heavy and who wants to drag them around in a backpack or (gasp) the box they came in?
If you need a new bag, or just a fresh insert...we've got you covered. New inserts and frames come out in 5 days...so, keep an eye out for the new goods.
As always, you can count on Free Shipping here at CherryLoop.com! Yes, that's right...even the Zuca Bags will ship in the US for free.
