Welcome Matthew, the newest addition to the CherryLoop.com Family!

So, you are probably stopping by because you just received our latest email (sign up here, if you aren’t on the list), hinting at some big news. 

Our little, family owned, business continues to grow beyond our wildest dreams.  This growth has come with some unexpected results, some of which are positive and others not so much.  It is the “not so much” that we would like to address, and commit to overcoming immediately.

When we opened CherryLoop a few years ago we wanted to provide the best shopping experience for our customers with responsive, friendly, and consistent customer service.  With the incredible growth we have experienced in the last 6-8 months, we have not been able to uphold the high standard we set for ourselves during the company’s early years.

That changes today.  We would like to welcome Matthew Tencleve as our new Director of Operations and Customer Service.  Matthew has been a long time friend of ours and of the company, and we were finally able to convince him to come on board and take over our customer service and operations departments.  We have worked with Matthew in a variety of capacities in the past and we are convinced he is the best person for this job.

Here is what this means for you:

·         Upgraded Customer Service Hours and Policies

o   Monday – Friday 9am – 4pm Central Time

o   Call 918-728-6347 anytime during those times.  We will either answer the phone or return your phone call within 2 hours.

o   All emails will be returned within 24 hours (in most cases we will respond within the hour).

o   We will not keep official hours on the weekends; however, we will have staff on hand to answer calls and questions during reasonable hours.  We will also respond via email when available.

·         Faster response times to customer inquiries.

o   You will be notified immediately (during regular business hours) regarding any problems with your order.

o   You will be provided with fast options to solve any problems that come up.

·         Faster Shipping and Processing Times.

o   Items in stock will ship immediately.

o   Some items require shipping between warehouses, but this time will be reduced significantly.

·         A much more personable shopping experience.

Here is the next big announcement we have eluded to in the past.  We are embarking on a brand new website redesign and redevelopment.

The website has served its purpose well over the years, but it is time to make some changes.  Based on feedback we have heard from our customers, below is a list of some of the things we are considering in our new website redevelopment:

 

1.       Automatically Updated Inventory

2.       Ability to Expedite Shipping

3.       Order status updates via the website (Create a Profile)

4.       Choices regarding backordered items

5.       ETA on Shipping & Arrival

6.       Easily Accessible Size Chart, Shipping Policies, Descriptions, Reviews, etc.

7.       Easier to add to, or modify your order

8.       Easier search functionality

9.       Faster checkout process

10.   Not being charged for an item until it ships 

With all of that being said, here is where you come in. You get to help us build the new website, have input on what changes get implemented, and get free stuff.

Please send an email to info@cherryloop.com with the subject line: CherryLoop.com Feedback (if you click on the link it will autofill the subject for you).

Please let us know which 3 changes/updates you would like to see in the new and improved CherryLoop.com.  You can select from any of the above, or even better…come up with ones that aren’t on the list.  Please order them by highest priority (1 being highest).  If you have any ideas, suggestions, or any other feedback please let us know in this email.  We will read each and everyone, and we will weigh all of the answers and we will build our website accordingly.

Here is the BEST part.  Everyone that sends the above email, AND likes us on Facebook, AND posts on our wall their favorite item in the CherryLoop store will give your choice of the following:

·         Blade Chamois ($12.00 value)

·         US Icewear Footed Tights ($13.00 value, while supplies last)

·         Zuca Stuff Sack ($10.00 value, while supplies last)

If you already “like” us on Facebook, then all you have to do is send the email, and post your favorite item in the CherryLoop store on Facebook.

 

Here is an example email and Facebook post:

 

****/////

 

Subject: CherryLoop.com Feedback – April 2013

 

Hi CherryLoop!

 

My top three changes are:

1.       1. Order Status Updates

2.       2. Better Social Media Options (I didn’t see that on your list, but that is really important to me)

3.       3. Please charge for shipping (just joking), I would like to see expedited shipping options.

I love shopping with you guys, but sometimes I have trouble finding the status of my order…and I just want that to be a lot easier in the future.  Thanks for the free chamois J. 

I want a free chamois btw, but if those are out…I would like to have a pair of 6-8, Footed Tights, and if those are out, I would like to have a black/red Zuca Stuff Sack!

Thanks,

Johnna Customer

Facebook Post

Hi CherryLoop! It is hard to choose my favorite item cuz I love them all lol, but I would have to say it is the Spiral Pants from ChloeNoel.

****/////

So, that’s it for the big news!

 

Thank you all again for your business, loyalty, support, and for the being the best customers on the planet.

 

Regards,

 

Travis, Robin, and Matthew

Hi Everyone,

We wanted to thank each and every one of you for sticking with us through some growing pains we've been experiencing.  We are truly grateful for your business!

We have grown exponentially in the last few months, and we are quite frankly a little overwhelmed.  If we owe you an email, a phone call, or tracking information...we promise we will get to every request as quickly as humanly possible.  In the meantime, we hope that this might help answer some frequently asked questions:

1.  What is out of stock?

Here is a list of some of our more popular product lines that are currently out of stock:

P04 - ChloeNoel, Skating Pants, with 2 inch waist
Most "Polka Dot" styles are out of stock indefinitely!  Buyer beware.

P06P - ChloeNoel, Polartec Skating Pants, Spiral.  Well, these are super popular, but they are also sold out in a LOT of sizes.  You may want to consider the "regular" spiral pants.  Good news: We expect these to arrive around the 10th!

P11 - ChloeNoel, Skinny Skating Pants, Sold out in the CXS, AXS, and AS sizes

P19 - Fuchsia/Light Pink - Sold out in AS, AXS, AL sizes - Expected any day now.

P23 - Zebra Print - Sold out in AS, AXS, AM, CM - Out of stock indefinitely

P81 & J81 - There are a lot of colors/sizes that are sold out of this style.

T01 - A lot of turquoise and fuchsia are sold out in these ChloeNoel tops.

We will update you later in the day!

Thanks again, and happy Ground Hog Day Eve!

72 Hours Only!

Sale Ends Monday at Midnight, Store-wide Sale*

1st Annual "Pre-Groundhog Day Sale"

Two Ways to Save! This is NOT just for clearance items.  This is going to be HUGE!

1.       Spend $50.00 and take 15% OFF Anything in the store*. Use Code: GHD15
 
2.       Spend $500 and take 30% OFF Anything in the store*:  Use Code: GHD30

We've added some stuff to the clearance rack...we are still clearing out the warehouse!  >>>>>>Click Here for Clearance<<<<<

 
Zuca Customers Please Read!  As always, Zuca products are not included in the discount sale.  However, if you purchase any Zuca Products send us an email info@cherryloop.com, and we will send you a Gift Voucher good for anything in our store equal to the value of discount you would have received.

We will be adding items to the Clearance Rack over the weekend, so you may want to check back frequently.

Restrictions and not so-fine print:

1.  All Zuca Products are excluded from the Clearance Section; however, you still get a gift voucher of incredible value.
2.  All Skating Boots are excluded from the sale.
3.  We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4.  If you use a "discount code" we only accept exchanges or returns for store credit.  (Our free shipping policy doesn't allow for any exceptions this...sorry).
5.  The sale will end at 11:59pm Central Standard Time on Monday, February 4th, 2013.  It will not be extended under any circumstances.
6.  We have grown exponentially over the last few months, and we are little overwhelmed.  If you have an outstanding order, exchange, return, etc...we promise we are getting to every single issue and inquiry.  We are in the process of making groundbreaking changes to all areas of our business.  This includes huge changes to customer service, the website/ordering system, rewards programs, returns/exchanges, and shipping procedures.
7.  There are a lot of items that are currently out of stock.  We are trying to update the website accordingly, but our more popular items/sizes/colors are selling out quickly.  We will notify you as soon as possible if your order will be delayed and provide you with options.  We will update the Blog - In The Loop , to include some of the back-ordered items and their "expected" restock dates.
8.  For a full list of terms of service please visit the website: Terms and Conditions
9.  For more deals, the rules of the sale, and a better understanding of what the promotions are visit our blog: In The Loop
10. Can NOT be combined with other offers and can NOT be applied to previous orders.

We have not made an announcement this huge since...well, ever...

First things first.  Let's talk about the sale that is going on right now for current customers only.

1. Take 25% off everything in store* if you spend more than $150.00.  This is the best deal you will find the rest of the year.  I promise this is better than any "Black Friday" deals, "Cyber Monday" deals, etc, etc.  This sale alone is noteworthy.  However, this is pretty run of the mill for our customer base in early November.  You must be on our mailing list, or be a current customer to qualify for this.  Code: Loops25Off

2.  Take 15% off everything in the store* if you spend more the $50.00.  This is self explanatory, and no big deal.  Use the code: Loops15Off

OK, now on to the good stuff.  If you are on our mailing list, or a current customer, you qualify for the following.  Spend more than $50.00 (after discounts are applied), use one of the codes mentioned above, and you can start receiving "Loops Awards".  The current plan gives you $7.00 in store credit for every $50.00 you spend from now until December 31, 2012.  That is free money.  You are getting in on the ground floor of MONEY, when you do this.  Seriously, think about it...you buy some Christmas gifts like you were going to anyway.  It totals let's say $350.  You just earned $49.00 in CherryLoop.com store credit.  You can spend this money any way you want in our store without restrictions from January 1, 2013 until March 31st, 2013.

We want to thank our loyal customers over the years, and reward them with incredible savings like this.  I suggest you don't miss out on this opportunity.  You must purchase a minimum of $50.00 of merchandise with one of the above codes BEFORE Tuesday, November 6th or you will have missed this opportunity.  So, please...I'm begging you...just buys something small so you can get in on this deal.

This is the beginning of our Loops Awards Program, and any of the "Charter Members" will be grandfathered in to the highest level until March 31st, 2013.  You will automatically qualify for the Platinum Level and will receive double awards for each qualifying purchase through March of next year.  You will also get to use any purchases from now until the end of 2012 toward you new balance.

Restrictions and not so-fine print:

1.  All Zuca Products are excluded from the 15 and 25% off; however, your Zuca purchases are applied toward the store credit promotion.  You can apply store credit to anything on the website.
2.  Does not apply to previous orders.
3.  We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4.  We can only accept exchanges for items purchased with a discount code.  This is very important to understand.  Any returns will be treated as exchanges or issued a store credit for the original purchase amount.
5.  The sale will end at 11:59pm Central Standard Time on Monday, November 5th.  It will not be extended under any circumstances.
6.  For a full list of terms of service please visit the website: Terms and Conditions
7.  For more deals, the rules of the sale, and a better understanding of what the promotions are visit our blog: In The Loop

Thanks again for everything!

Regards,

Travis and Robin

 

Happy Birthday CherryLoop.com!  It seems like just yesterday you were crying in your crib, kept us up late at night, and wouldn't go to sleep without your binky.  Now you're all grown up and saving your customers money like a big girl!

Here are the discount codes, fine print, and additional information regarding the 3rd Anniversary Sale.

15% off any purchase (no minimum) using the following code: Cherry3Year15
* You realize that if combined with a Clearance Item that is 40% off!

30% off any purchase over $250 use code: Cherry3Year30
* Combine this with a bunch of Clearance Items and you are now saving 55% of your hard earned cash.

Sorry for the boring post, but this is a lot of work!  We are clearing out the warehouse to update to the Clearance Rack!

 

Restrictions and not so-fine print:

1.  All Zuca Products are excluded from this promotion.
2.  Does not apply to previous orders.
3.  We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4.  We can only accept exchanges for items purchased with a discount code.  This is very important to understand.  Any returns will be treated as exchanges or issued a store credit for the original purchase amount.
5.  The sale will end at 12pm Central Daylight Time on Saturday, September 29th.  It will not be extended under any circumstances.
6.  For a full list of terms of service please visit the website: Terms and Conditions
7.  For more deals, the rules of the sale, and a better understanding of what is on sale visit our birthday blog post: CherryLoop Blog

Hello Everyone!

A quick update from CherryLoop Headquarters.

1.  Those of you who have been with us for some time know that we hold a "post holiday" inventory/overstock sale.  That sale will begin at Midnight tonight.  Only current customers, members of our email list, and foreign heads of state will have access to the special deals.  If you are not on the list...sign up here <<<<SIGN UP NOW>>>>

2.  The extended deadline for exchanges/returns expired on January 23, 2012.  Any exchanges/returns accepted after that date may incur a "restocking fee", or worse yet...we may send it back to you.  However, our awesome and unbelievable return/exchange policy still remains.  30 days after receipt of your order you can send it back to us in new condition, with tags, unworn/unwashed, and we will refund or exchange your order free of charge!

3.  Due to rising shipping fees, we will no longer be able to ship free to Alaska or Hawaii.  Boo...it is just too difficult to ship to these areas.  Sorry!

That just about does it for now.  Let us know if you have any questions, comments, or concerns!  Email us at:  info@cherryloop.com

Thanks again, and have a happy, healthy, and prosperous New Year!

As most of you know, we pride ourselves on working tirelessly to rush orders out the door and we guarantee most orders placed prior to midnight, December 15th to arrive on or before Christmas Eve.  If you order after this date, we will try desperately to beat Santa down the chimney.  We have a huge inventory of items that we can get on your door step by the 24th even if you wait until Wednesday, December 21st.

Here are some updates of what we will no longer be able to guarantee:

The following styles we can't guarantee by Christmas, they are selling out too fast, and we are already waiting on a shipment to arrive early next week.

ChloeNoel Spiral Pants

ChloeNoel Spiral Pants with Polar Fleece

ChloeNoel Swirls Pants

ChloeNoel 2-Tone Pants

ChloeNoel Spiral Jacket

Click on each link above to get more specific details about the items that are definitely sold out, and will NOT arrive by Christmas.

We are expecting a large shipment of Spiral Pants to arrive early next week, but we can no longer guarantee arrival by Christmas.  If you want it to arrive on time, please buy something that is not of stock.

Here are some other items that will not arrive in time:

Pink Blinkerz

Black Blinkerz

Purple Blinkerz

6-8 Footed Tights

Adult Medium Footed Tights

Blue Zuca Frames

SK8 Zuca Inserts

Here is the rest of the information regarding the "Guaranteed by Christmas Promise"

Guaranteed by Christmas Promise:

All orders placed on or by Midnight, Thursday, December 15th, 2011 qualify for the Christmas Guarantee.  All orders placed by that time also qualify for our "Extended Exchange" policy.  Read about that here: Extended Exchange Policy for 2011.

Here is how it works.

1.  You place an order.

2.  We will let you know within 72 hours if there is a problem with the order.  For example, if it is out of stock, discontinued, or the size or color you ordered will not be available.  If we can't get it to you by Christmas we will let you know at that time.  You can choose to exchange for something else, or cancel the order for a full refund.

3.  If there is not a problem, your order will arrive on or before Saturday, December 24th, 2011.  If it does not arrive we will be incredibly sorry, and will beg for your forgiveness AND give you a Gift Voucher for 20% of your next order at CherryLoop.com.  This is highly unlikely, as we will know almost immediately whether or not we can fulfill your order.

4.  Not included in the "guarantee" are the following: Brad Griffies Dresses, Figure Skatewear Dresses, Skating Blades, Boots, Heys Luggage (Heys Bags will probably arrive, but we can't guarantee that).  All Brad Griffies Dresses are "made to order" and take 3-4 weeks for delivery.  Unless you purchase from the "Clearance Rack" (then it will ship out immediately).

5.  Stop reading and go buy something for Christmas  >>Shop Now<<

 

 

Wow, can you believe holiday shopping is approaching so soon?  Well, we've been preparing for the holiday season since early May...yes, you heard right...more than six months before Santa wiggles down the chimney we are building inventory, creating new products, adding vendors, and streamlining our shipping/receiving processes.

Here is what this means for you:

We guarantee that orders placed on or before Thursday, December 15th, 2011 will arrive before Christmas Day.

Most of our inventory is in stock and ready to ship immediately.  In some cases we need to transfer between warehouses and it may take 3-4 days before we can ship your order.  In order to save on shipping costs (we pay all shipping, you pay none!), we will almost always ship the entire order one time.

We will notify you within 72 hours of placing your if an item is out of stock and unable to make it before Christmas.  It is a busy time of year, so if something sells out we may not be able to get it to you in time.  We will let you know, and you can tell us how to handle the order.

We have 95% of ChloeNoel in stock.  We have 100% of Zuca in stock and ready to ship immediately.  We have the largest and most affordable inventory of ChloeNoel and Zuca.  You can shop with confidence.

Those of you who have been around know that we run some excellent specials during this time of year.  Keep an eye out in your Facebook Account, Twitter Account, and Email Account for these exclusive deals.  If you haven't signed up for the list I highly suggest you do so right now:

http://cherryloop.com/subscribe.html

We will keep you updated as often as possible right here on the blog.

Let us know if you questions:

info@cherryloop.com

Ryan Jahnke, from MySkatingMall.com, and 2003 World Team Member has been working on a video called, "What's So Great About Figure Skating".

This is a motivational, inspirational, and exciting video.  Ryan worked hard over the last few months filming skaters (some celebrity skaters too!), getting people to submit their own videos, cutting the tape, and promoting this video.

Check out the video here, make a comment on YouTube, and support the figure skating community.

We love figure skating too Ryan!  Keep an eye out for a CherryLoop Video coming soon.

Watch the Video Here "What's So Great About Figure Skating?"

We leave for the Southwest Regional Championships early Wednesday morning.  We can't wait to see all of our favorite up and coming skaters.  Regionals is where it all begins.  What regionals will you be attending this year and where?

I love following the skaters from Regionals, then on to Sectionals, and finally Nationals.  Last year we watched some close friends climb that ladder.  Ashley Cain and Joshua Reagan surprised the field by winning Nationals in Novice Pairs and they are on the Jr. Grand Prix Circuit as we speak.  

Agnes Zawadzki, another friend of the company went on to win the 2010 Junior National Championship.

But it all started at Regionals.  Last year the Southwest Regionals was in Dallas, this year we make the trek back up to Colorado Springs, CO to see all of the skating action.

If you plan on being there please stop by and say hello.  We'd love to see you again and we'll snap some pics at the CherryLoop booth.

For those of you staying home, don't worry...CherryLoop.com will still be shipping out your favorite figure skating merchandise.  Some of the staff must stay home and hold down the fort.  We'll also be shipping stuff directly from our booth at The World Arena.

Thanks again, and we'll see you on the ice!

Travis and Robin