This goes without saying, but I feel like we should say it anyway. We are very thankful for every single one of our customers. I personally have never been involved with an industry or sport where the people are so kind, considerate, thoughtful, hard working, and just fun to be around.
So, give yourself a big pat on the back. You all are absolutely incredible. I would like to send a blanket "Thank You" for all of the kind words regarding our customer service, the products we offer, the fast delivery, etc, etc, etc. It would not be possible without all of you.
Now here is some house cleaning we need to do regarding Holiday Shopping. Don't worry, it is all good news!
Return Policy for any items purchased prior to November 15th, 2011:
All returns and exchanges need to be received on or before January 23rd, 2012. Yes, you heard right...buy now, put it under the tree, and wait until they actually open it and see if it fits before you have to return it. Our normal (super awesome) exchange policy of 30 days after receipt is waived for all purchases made prior to December 24th, 2011. Woo hoo!
That is big time...you will not find a more forgiving return/exchange policy in our industry.
However, all returns (not exchanges) may be subject to a "Restocking Fee" if you purchased the item on sale, with a discount code, or other offer that is not full retail price of the item. Exchanges are cool...don't worry about those :)
Product House Cleaning:
Zuca Blue Frames are out of stock, and we don't expect them to ship out until December 12th (ish)...should be in time for X-Mas, but order with caution.
Everything else is looking good!
Happy Thanksgiving...I'm going to crash into a Tryptophan Coma, and wake up ready for some Black Friday deals.
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