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In the Loop

Extended Return/Exchange Policies

Travis Phipps - Saturday, November 08, 2014
CherryLoop.com Annual Extended 

Returns and Exchanges Policy!

Every year we extend our normally awesome 30 day exchange/return policy, to an even more awesomer policy.  This year, we will accept returns and exchanges for all items purchased between November 10th, 2014 - December 25th, 2014 all the way UNTIL January 31st, 2014!

I know, right?

However, the normal return/exchange policies are still in place...we just extend the deadline.  For example, all purchases made with discount codes are only good for exchanges (no returns...sorry!).  Also, all merchandise must be unworn, with tags, and in original packaging.

 

Guaranteed By Christmas - 2014 Promise

Travis Phipps - Saturday, November 08, 2014

Guaranteed by Christmas Promise:

All orders placed on or by Midnight, Thursday, December 18th, 2014 qualify for the Christmas Guarantee.  All orders placed by that time also qualify for our "Extended Exchange" policy.  Read about that here: Extended Exchange Policy for 2014.

Here is how it works.

1.  You place an order.

2.  We will let you know within 48 hours if there is a problem with the order.  For example, if it is out of stock, discontinued, or the size or color you ordered will not be available.  If we can't get it to you by Christmas we will let you know at that time.  You can choose to exchange for something else, or cancel the order for a full refund.

3.  If there is not a problem, your order will arrive on or before Wednesday, December 24th, 2014.  If it does not arrive we will be incredibly sorry, and will beg for your forgiveness AND give you a Gift Voucher for 20% of your next order at CherryLoop.com.  This is highly unlikely, as we will know almost immediately whether or not we can fulfill your order.

4.  Not included in the "guarantee" are the following: ChloeNoel Crystal Spiral Skating Pants (PS96), ChloeNoel Crystal Spiral Skating Jacket (JS96), Blades, Boots.  Unless you purchase from the "Clearance Rack" (then it will ship out immediately).

5.  Stop reading and go buy something for Christmas  >>Shop Now<<


Guaranteed By Christmas - 2013 Promise

Travis Phipps - Saturday, November 23, 2013

Guaranteed by Christmas Promise:

All orders placed on or by Midnight, Monday, December 16th, 2013 qualify for the Christmas Guarantee.  All orders placed by that time also qualify for our "Extended Exchange" policy.  Read about that here: Extended Exchange Policy for 2013.

Here is how it works.

1.  You place an order.

2.  We will let you know within 72 hours if there is a problem with the order.  For example, if it is out of stock, discontinued, or the size or color you ordered will not be available.  If we can't get it to you by Christmas we will let you know at that time.  You can choose to exchange for something else, or cancel the order for a full refund.

3.  If there is not a problem, your order will arrive on or before Tuesday, December 24th, 2012.  If it does not arrive we will be incredibly sorry, and will beg for your forgiveness AND give you a Gift Voucher for 20% of your next order at CherryLoop.com.  This is highly unlikely, as we will know almost immediately whether or not we can fulfill your order.

4.  Not included in the "guarantee" are the following: Brad Griffies Dresses, Figure Skatewear Dresses, Skating Blades, Boots, Heys Luggage (Heys Bags will probably arrive, but we can't guarantee that).  All Brad Griffies Dresses are "made to order" and take 3-4 weeks for delivery.  Unless you purchase from the "Clearance Rack" (then it will ship out immediately).

5.  Stop reading and go buy something for Christmas  >>Shop Now<<

First Annual Halloween Sale

Travis Phipps - Thursday, October 31, 2013

Up to 40% Off!

First Annual Halloween Sale - You Don't Want To Miss This!

Sale Ends Monday at Midnight, Store-wide Sale*

New Zuca Inserts, Travel Covers, Lunchboxes, Pencil Boxes, etc!


1.       Spend $75 and take 10% Off Final Purchase*. Use Code: BOO75
 
2.       Spend $175 and take 20% Off Final Purchase*:  Use Code: BOO175

3.       Spend $350 and take 30% Off Final Purchase:  Use Code: BOO350

3.       Spend $500 and take 35% Off Final Purchase:  Use Code: BOO500

4.       Spend $1000 and take 40% Off Final Purchase*:  Use Code: BOO1000

Please read our blog for the following announcements: Limited Edition Zuca Bags, Riedell Skating Boots, New ChloeNoel Skating Pants & Jackets, & Much More
 
Zuca Customers Please Read!  As always, Zuca products are not included in the discount sale.  However, if you purchase any Zuca Products send us an email info@cherryloop.com, and we will send you a Gift Voucher good for anything in our store equal to the value of discount you would have received.

Combine automatic savings from the Clearance Rack, and save more than 65%!  >>>>>>Click Here for Clearance<<<<<

Restrictions and not so-fine print:

1.  All Zuca Products are excluded from this Sale; however, you still get a gift voucher of incredible value.
2.  All Skating Boots are excluded from the sale.
3.  We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4.  If you use a "discount code" we only accept exchanges or returns for store credit.  (Our free shipping policy doesn't allow for any exceptions this...sorry).
5.  The sale will end at 11:59pm Central Standard Time on Monday, November 4th, 2013.  It will not be extended under any circumstances.
6.  There are a few items currently out of stock.  We try to update the website accordingly, but our more popular items/sizes/colors are selling out quickly.  We will notify you as soon as possible if your order will be delayed and provide you with options.  We will update the Blog - In The Loop , to include some of the back-ordered items and their "expected" restock dates.
7.  For a full list of terms of service please visit the website: Terms and Conditions
8.  For more deals, the rules of the sale, and a better understanding of what the promotions are visit our blog: In The Loop
9.  Can NOT be combined with other offers and can NOT be applied to previous orders.
10.  Can NOT be applied to gift certificates.
11.  Not valid for team or club purchases (we have discounts in place for team orders).

Regards,

Travis, Robin, and Matthew
CherryLoop.com

Summer Spend and Save Sale - News

Travis Phipps - Sunday, July 21, 2013

Up to 30% Off!

Sale Ends Thursday at Midnight, Store-wide Sale*

Blade Chamois ($12.00 Value) with every purchase over $25.00, and quick post on Facebook.

New Zuca Inserts, Travel Covers, Lunchboxes, Pencil Boxes, etc!

for current customers only!  Enjoy the savings (and free blade chamois!)

1.       Spend $75.00 and take $10 Off Final Purchase*. Use Code: JUL75
 
2.       Spend $175 and take $20 Off Final Purchase*:  Use Code: JUL175

3.       Spend $350 and take $50 Off Final Purchase:  Use Code: JUL350

3.       Spend $500 and take $100 Off Final Purchase:  Use Code: JUL500

4.       Spend $1000 and take $300 Off Final Purchase*:  Use Code: JUL1000

OK, so here is the deal with the free blade chamois.  All you have to do is make a purchase of $25.00 or more, and then post a quick note on the CherryLoop Facebook Page: http://www.facebook.com/cherryloop

We are selling out of the new Zuca Inserts fast, so if you want one of the new ones...you better buy it now.  We are already sold out of the matching lunchbox styles: Sprinklez and April Showers.  We won't get new ones in until the middle of August.

Selling out fast!  Get them before its too late.  All of the new inserts come with free name tags (while supplies last).

 

Only 3 of these left!  It has been a hot seller.

New lunchboxes, pencil cases, lower price on nesting pouches, and much more!

Zuca Customers Please Read!  As always, Zuca products are not included in the discount sale.  However, if you purchase any Zuca Products send us an email info@cherryloop.com, and we will send you a Gift Voucher good for anything in our store equal to the value of discount you would have received.


Combine automatic savings from the Clearance Rack, and save more than 50%!  >>>>>>Click Here for Clearance<<<<<

Restrictions and not so-fine print:

1.  All Zuca Products are excluded from this Sale; however, you still get a gift voucher of incredible value.
2.  All Skating Boots are excluded from the sale.
3.  We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4.  If you use a "discount code" we only accept exchanges or returns for store credit.  (Our free shipping policy doesn't allow for any exceptions this...sorry).
5.  The sale will end at 11:59pm Central Standard Time on Thursday, July 25th, 2013.  It will not be extended under any circumstances.
6.  There are a lot of items that are currently out of stock.  We are trying to update the website accordingly, but our more popular items/sizes/colors are selling out quickly.  We will notify you as soon as possible if your order will be delayed and provide you with options.  We will update the Blog - In The Loop , to include some of the back-ordered items and their "expected" restock dates.
7.  For a full list of terms of service please visit the website: Terms and Conditions
8.  For more deals, the rules of the sale, and a better understanding of what the promotions are visit our blog: In The Loop
9. Can NOT be combined with other offers and can NOT be applied to previous orders.
10.  Can NOT be applied to gift certificates.
11.  Not valid for team or club purchases (we have discounts in place for team orders).

Regards,

Travis, Robin, and Matthew
CherryLoop.com

Welcome Matthew! New Website, Free Stuff, and New Customer Service Hours

Travis Phipps - Wednesday, April 10, 2013

Welcome Matthew, the newest addition to the CherryLoop.com Family!

So, you are probably stopping by because you just received our latest email (sign up here, if you aren’t on the list), hinting at some big news. 

Our little, family owned, business continues to grow beyond our wildest dreams.  This growth has come with some unexpected results, some of which are positive and others not so much.  It is the “not so much” that we would like to address, and commit to overcoming immediately.

When we opened CherryLoop a few years ago we wanted to provide the best shopping experience for our customers with responsive, friendly, and consistent customer service.  With the incredible growth we have experienced in the last 6-8 months, we have not been able to uphold the high standard we set for ourselves during the company’s early years.

That changes today.  We would like to welcome Matthew Tencleve as our new Director of Operations and Customer Service.  Matthew has been a long time friend of ours and of the company, and we were finally able to convince him to come on board and take over our customer service and operations departments.  We have worked with Matthew in a variety of capacities in the past and we are convinced he is the best person for this job.

Here is what this means for you:

·         Upgraded Customer Service Hours and Policies

o   Monday – Friday 9am – 4pm Central Time

o   Call 918-728-6347 anytime during those times.  We will either answer the phone or return your phone call within 2 hours.

o   All emails will be returned within 24 hours (in most cases we will respond within the hour).

o   We will not keep official hours on the weekends; however, we will have staff on hand to answer calls and questions during reasonable hours.  We will also respond via email when available.

·         Faster response times to customer inquiries.

o   You will be notified immediately (during regular business hours) regarding any problems with your order.

o   You will be provided with fast options to solve any problems that come up.

·         Faster Shipping and Processing Times.

o   Items in stock will ship immediately.

o   Some items require shipping between warehouses, but this time will be reduced significantly.

·         A much more personable shopping experience.

Here is the next big announcement we have eluded to in the past.  We are embarking on a brand new website redesign and redevelopment.

The website has served its purpose well over the years, but it is time to make some changes.  Based on feedback we have heard from our customers, below is a list of some of the things we are considering in our new website redevelopment:

 

1.       Automatically Updated Inventory

2.       Ability to Expedite Shipping

3.       Order status updates via the website (Create a Profile)

4.       Choices regarding backordered items

5.       ETA on Shipping & Arrival

6.       Easily Accessible Size Chart, Shipping Policies, Descriptions, Reviews, etc.

7.       Easier to add to, or modify your order

8.       Easier search functionality

9.       Faster checkout process

10.   Not being charged for an item until it ships 

With all of that being said, here is where you come in. You get to help us build the new website, have input on what changes get implemented, and get free stuff.

Please send an email to info@cherryloop.com with the subject line: CherryLoop.com Feedback (if you click on the link it will autofill the subject for you).

Please let us know which 3 changes/updates you would like to see in the new and improved CherryLoop.com.  You can select from any of the above, or even better…come up with ones that aren’t on the list.  Please order them by highest priority (1 being highest).  If you have any ideas, suggestions, or any other feedback please let us know in this email.  We will read each and everyone, and we will weigh all of the answers and we will build our website accordingly.

Here is the BEST part.  Everyone that sends the above email, AND likes us on Facebook, AND posts on our wall their favorite item in the CherryLoop store will give your choice of the following:

·         Blade Chamois ($12.00 value)

·         US Icewear Footed Tights ($13.00 value, while supplies last)

·         Zuca Stuff Sack ($10.00 value, while supplies last)

If you already “like” us on Facebook, then all you have to do is send the email, and post your favorite item in the CherryLoop store on Facebook.

 

Here is an example email and Facebook post:

 

****/////

 

Subject: CherryLoop.com Feedback – April 2013

 

Hi CherryLoop!

 

My top three changes are:

1.       1. Order Status Updates

2.       2. Better Social Media Options (I didn’t see that on your list, but that is really important to me)

3.       3. Please charge for shipping (just joking), I would like to see expedited shipping options.

I love shopping with you guys, but sometimes I have trouble finding the status of my order…and I just want that to be a lot easier in the future.  Thanks for the free chamois J. 

I want a free chamois btw, but if those are out…I would like to have a pair of 6-8, Footed Tights, and if those are out, I would like to have a black/red Zuca Stuff Sack!

Thanks,

Johnna Customer

Facebook Post

Hi CherryLoop! It is hard to choose my favorite item cuz I love them all lol, but I would have to say it is the Spiral Pants from ChloeNoel.

****/////

So, that’s it for the big news!

 

Thank you all again for your business, loyalty, support, and for the being the best customers on the planet.

 

Regards,

 

Travis, Robin, and Matthew

42 Hour Sale

Travis Phipps - Tuesday, April 09, 2013

42 Hours Only!

Sale Ends Thursday at Midnight, Store-wide Sale*


Welcome Matthew! - Customer Service/Operations Director



Shhhhh, this sale is for our current customers only! This is a thank you for your business, patience, and understanding during this period of extraordinary growth!

1.       Spend $20.00 and take 10% OFF Anything in the store*. Use Code: APR20
 
2.       Spend $100 and take 20% OFF Anything in the store*:  Use Code: APR100

3.       Spend $300 and take 30% OFF Anything in the store*:  Use Code: APR300

Please read our blog for the following announcements: Introduction to Matthew our new Director of Operations, Upgraded Customer
Service Hours and Policies, New Website Development (we need your help/feedback on how to make it better), and a special Bonus for helping us out!  >>>>Read Blog Here<<<< PS: Free Stuff for Compliance :).

 
Zuca Customers Please Read!  As always, Zuca products are not included in the discount sale.  However, if you purchase any Zuca Products send us an email info@cherryloop.com, and we will send you a Gift Voucher good for anything in our store equal to the value of discount you would have received.

Combine automatic savings from the Clearance Rack, and save more than 50%!  >>>>>>Click Here for Clearance<<<<<

Restrictions and not so-fine print:

1.  All Zuca Products are excluded from this Sale; however, you still get a gift voucher of incredible value.
2.  All Skating Boots are excluded from the sale.
3.  We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4.  If you use a "discount code" we only accept exchanges or returns for store credit.  (Our free shipping policy doesn't allow for any exceptions this...sorry).
5.  The sale will end at 11:59pm Central Standard Time on Thursday, April 11th, 2013.  It will not be extended under any circumstances.
6.  There are a lot of items that are currently out of stock.  We are trying to update the website accordingly, but our more popular items/sizes/colors are selling out quickly.  We will notify you as soon as possible if your order will be delayed and provide you with options.  We will update the Blog - In The Loop , to include some of the back-ordered items and their "expected" restock dates.
7.  For a full list of terms of service please visit the website: Terms and Conditions
8.  For more deals, the rules of the sale, and a better understanding of what the promotions are visit our blog: In The Loop
9. Can NOT be combined with other offers and can NOT be applied to previous orders.

Regards,

Travis, Robin, and Matthew
CherryLoop.com

Inventory Updates - Restock Dates - and More

Travis Phipps - Friday, February 01, 2013

Hi Everyone,

We wanted to thank each and every one of you for sticking with us through some growing pains we've been experiencing.  We are truly grateful for your business!

We have grown exponentially in the last few months, and we are quite frankly a little overwhelmed.  If we owe you an email, a phone call, or tracking information...we promise we will get to every request as quickly as humanly possible.  In the meantime, we hope that this might help answer some frequently asked questions:

1.  What is out of stock?

Here is a list of some of our more popular product lines that are currently out of stock:

P04 - ChloeNoel, Skating Pants, with 2 inch waist
Most "Polka Dot" styles are out of stock indefinitely!  Buyer beware.

P06P - ChloeNoel, Polartec Skating Pants, Spiral.  Well, these are super popular, but they are also sold out in a LOT of sizes.  You may want to consider the "regular" spiral pants.  Good news: We expect these to arrive around the 10th!

P11 - ChloeNoel, Skinny Skating Pants, Sold out in the CXS, AXS, and AS sizes

P19 - Fuchsia/Light Pink - Sold out in AS, AXS, AL sizes - Expected any day now.

P23 - Zebra Print - Sold out in AS, AXS, AM, CM - Out of stock indefinitely

P81 & J81 - There are a lot of colors/sizes that are sold out of this style.

T01 - A lot of turquoise and fuchsia are sold out in these ChloeNoel tops.

We will update you later in the day!

Thanks again, and happy Ground Hog Day Eve!

1st Annual - Pre-Groundhog Day Sale!

Travis Phipps - Friday, February 01, 2013

72 Hours Only!

Sale Ends Monday at Midnight, Store-wide Sale*


1st Annual "Pre-Groundhog Day Sale"



Two Ways to Save! This is NOT just for clearance items.  This is going to be HUGE!

1.       Spend $50.00 and take 15% OFF Anything in the store*. Use Code: GHD15
 
2.       Spend $500 and take 30% OFF Anything in the store*:  Use Code: GHD30

We've added some stuff to the clearance rack...we are still clearing out the warehouse!  >>>>>>Click Here for Clearance<<<<<

 
Zuca Customers Please Read!  As always, Zuca products are not included in the discount sale.  However, if you purchase any Zuca Products send us an email info@cherryloop.com, and we will send you a Gift Voucher good for anything in our store equal to the value of discount you would have received.

We will be adding items to the Clearance Rack over the weekend, so you may want to check back frequently.

Restrictions and not so-fine print:

1.  All Zuca Products are excluded from the Clearance Section; however, you still get a gift voucher of incredible value.
2.  All Skating Boots are excluded from the sale.
3.  We do NOT accept returns or exchanges on items purchased from the Clearance Rack.
4.  If you use a "discount code" we only accept exchanges or returns for store credit.  (Our free shipping policy doesn't allow for any exceptions this...sorry).
5.  The sale will end at 11:59pm Central Standard Time on Monday, February 4th, 2013.  It will not be extended under any circumstances.
6.  We have grown exponentially over the last few months, and we are little overwhelmed.  If you have an outstanding order, exchange, return, etc...we promise we are getting to every single issue and inquiry.  We are in the process of making groundbreaking changes to all areas of our business.  This includes huge changes to customer service, the website/ordering system, rewards programs, returns/exchanges, and shipping procedures.
7.  There are a lot of items that are currently out of stock.  We are trying to update the website accordingly, but our more popular items/sizes/colors are selling out quickly.  We will notify you as soon as possible if your order will be delayed and provide you with options.  We will update the Blog - In The Loop , to include some of the back-ordered items and their "expected" restock dates.
8.  For a full list of terms of service please visit the website: Terms and Conditions
9.  For more deals, the rules of the sale, and a better understanding of what the promotions are visit our blog: In The Loop
10. Can NOT be combined with other offers and can NOT be applied to previous orders.

Updates to "Guaranteed for Christmas"

Travis Phipps - Tuesday, December 11, 2012

Hi Everyone,

We have a some important updates for the items we can no longer guarantee for Christmas:

Zuca Frames that are sold out:

Green
Blue
Red

We do expect a new shipment to arrive soon; however, it may be too close to call for delivery by December 24th!  I would go ahead and purchase an insert (all inserts are available for immediate shipment), and then we can hold your frame for backorder (if you really, really want a Green, Blue, or Red Frame).

ChloeNoel items that we CAN'T guarantee before Christmas:

J36 Spiral Skating Jacket:  We have limited sizes in most colors; however, we only have AXS and Adult Small in Purple.  Also, if you want the jacket with crystals...we can not guarantee Christmas delivery.  We are running out of these quickly, so purchase with caution.  We do expect a large order to arrive on December 22nd...but that is cutting it VERY close.

We will update specific sizes and colors as the week progresses.

Our shipping/receiving team is working around the clock to get all orders out for delivery before December 24th.  We apologize for the lack of communication, but will try to answer all inquiries as soon as possible!

Thank you for your continued support and business.  We would like to wish you and your family a happy holiday season.

Regards,

Travis and Robin


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