Welcome Matthew, the newest addition to the CherryLoop.com
So, you are probably stopping by because you just received
our latest email (sign up here, if you
aren’t on the list), hinting at some big news.
Our little, family owned, business continues to grow beyond
our wildest dreams. This growth has come
with some unexpected results, some of which are positive and others not so
much. It is the “not so much” that we
would like to address, and commit to overcoming immediately.
When we opened CherryLoop a few years ago we wanted to
provide the best shopping experience for our customers with responsive,
friendly, and consistent customer service.
With the incredible growth we have experienced in the last 6-8 months,
we have not been able to uphold the high standard we set for ourselves during
the company’s early years.
That changes today.
We would like to welcome Matthew Tencleve as our new Director of
Operations and Customer Service. Matthew
has been a long time friend of ours and of the company, and we were finally
able to convince him to come on board and take over our customer service and
operations departments. We have worked
with Matthew in a variety of capacities in the past and we are convinced he is
the best person for this job.
Here is what this
means for you:
Upgraded Customer Service Hours and Policies
– Friday 9am – 4pm Central Time
918-728-6347 anytime during those times.
We will either answer the phone or return your phone call within 2
emails will be returned within 24 hours (in most cases we will respond within
will not keep official hours on the weekends; however, we will have staff on
hand to answer calls and questions during reasonable hours. We will also respond via email when
Faster response times to customer inquiries.
will be notified immediately (during regular business hours) regarding any
problems with your order.
will be provided with fast options to solve any problems that come up.
Faster Shipping and Processing Times.
in stock will ship immediately.
items require shipping between warehouses, but this time will be reduced
A much more personable shopping experience.
Here is the next big
announcement we have eluded to in the past.
We are embarking on a brand new website redesign and redevelopment.
The website has served its purpose well over the years, but
it is time to make some changes. Based
on feedback we have heard from our customers, below is a list of some of the
things we are considering in our new website redevelopment:
to Expedite Shipping
status updates via the website (Create a Profile)
regarding backordered items
on Shipping & Arrival
Accessible Size Chart, Shipping Policies, Descriptions, Reviews, etc.
to add to, or modify your order
being charged for an item until it ships
With all of that being said, here is where you come in. You
get to help us build the new website, have input on what changes get
implemented, and get free stuff.
Please send an email to firstname.lastname@example.org
with the subject line: CherryLoop.com Feedback (if you click on the link it
will autofill the subject for you).
Please let us know which 3 changes/updates you would like to
see in the new and improved CherryLoop.com.
You can select from any of the above, or even better…come up with ones
that aren’t on the list. Please order
them by highest priority (1 being highest).
If you have any ideas, suggestions, or any other feedback please let us
know in this email. We will read each
and everyone, and we will weigh all of the answers and we will build our
Here is the BEST
part. Everyone that sends the above
email, AND likes us on Facebook, AND posts on our wall their favorite item in
the CherryLoop store will give your choice of the following:
Chamois ($12.00 value)
Icewear Footed Tights ($13.00 value, while supplies last)
Stuff Sack ($10.00 value, while supplies last)
If you already “like” us on Facebook, then all you have to
do is send the email, and post your favorite item in the CherryLoop store on Facebook.
Here is an example email and Facebook post:
Subject: CherryLoop.com Feedback – April 2013
My top three changes are:
1. 1. Order Status Updates
2. 2. Better Social Media Options (I didn’t see that
on your list, but that is really important to me)
3. 3. Please charge for shipping (just joking), I
would like to see expedited shipping options.
I love shopping with you guys, but sometimes I have trouble
finding the status of my order…and I just want that to be a lot easier in the
future. Thanks for the free chamois J.
I want a free chamois btw, but if those are out…I would like
to have a pair of 6-8, Footed Tights, and if those are out, I would like to
have a black/red Zuca Stuff Sack!
Hi CherryLoop! It is hard to choose my favorite item cuz I
love them all lol, but I would have to say it is the Spiral Pants from
So, that’s it for the big news!
Thank you all again for your business, loyalty, support, and
for the being the best customers on the planet.
Travis, Robin, and Matthew