Welcome Matthew, the newest addition to the CherryLoop.com Family!
So, you are probably stopping by because you just received our latest email (sign up here, if you aren’t on the list), hinting at some big news.
Our little, family owned, business continues to grow beyond our wildest dreams. This growth has come with some unexpected results, some of which are positive and others not so much. It is the “not so much” that we would like to address, and commit to overcoming immediately.
When we opened CherryLoop a few years ago we wanted to provide the best shopping experience for our customers with responsive, friendly, and consistent customer service. With the incredible growth we have experienced in the last 6-8 months, we have not been able to uphold the high standard we set for ourselves during the company’s early years.
That changes today. We would like to welcome Matthew Tencleve as our new Director of Operations and Customer Service. Matthew has been a long time friend of ours and of the company, and we were finally able to convince him to come on board and take over our customer service and operations departments. We have worked with Matthew in a variety of capacities in the past and we are convinced he is the best person for this job.
Here is what this
means for you:
· Upgraded Customer Service Hours and Policies
o Monday – Friday 9am – 4pm Central Time
o Call 918-728-6347 anytime during those times. We will either answer the phone or return your phone call within 2 hours.
o All emails will be returned within 24 hours (in most cases we will respond within the hour).
o We will not keep official hours on the weekends; however, we will have staff on hand to answer calls and questions during reasonable hours. We will also respond via email when available.
· Faster response times to customer inquiries.
o You will be notified immediately (during regular business hours) regarding any problems with your order.
o You will be provided with fast options to solve any problems that come up.
· Faster Shipping and Processing Times.
o Items in stock will ship immediately.
o Some items require shipping between warehouses, but this time will be reduced significantly.
· A much more personable shopping experience.
Here is the next big announcement we have eluded to in the past. We are embarking on a brand new website redesign and redevelopment.
The website has served its purpose well over the years, but it is time to make some changes. Based on feedback we have heard from our customers, below is a list of some of the things we are considering in our new website redevelopment:
1. Automatically Updated Inventory
2. Ability to Expedite Shipping
3. Order status updates via the website (Create a Profile)
4. Choices regarding backordered items
5. ETA on Shipping & Arrival
6. Easily Accessible Size Chart, Shipping Policies, Descriptions, Reviews, etc.
7. Easier to add to, or modify your order
8. Easier search functionality
9. Faster checkout process
10. Not being charged for an item until it ships
With all of that being said, here is where you come in. You get to help us build the new website, have input on what changes get implemented, and get free stuff.
Please send an email to firstname.lastname@example.org with the subject line: CherryLoop.com Feedback (if you click on the link it will autofill the subject for you).
Please let us know which 3 changes/updates you would like to see in the new and improved CherryLoop.com. You can select from any of the above, or even better…come up with ones that aren’t on the list. Please order them by highest priority (1 being highest). If you have any ideas, suggestions, or any other feedback please let us know in this email. We will read each and everyone, and we will weigh all of the answers and we will build our website accordingly.
Here is the BEST part. Everyone that sends the above email, AND likes us on Facebook, AND posts on our wall their favorite item in the CherryLoop store will give your choice of the following:
· Blade Chamois ($12.00 value)
· US Icewear Footed Tights ($13.00 value, while supplies last)
· Zuca Stuff Sack ($10.00 value, while supplies last)
Here is an example email and Facebook post:
Subject: CherryLoop.com Feedback – April 2013
My top three changes are:
1. 1. Order Status Updates
2. 2. Better Social Media Options (I didn’t see that on your list, but that is really important to me)
3. 3. Please charge for shipping (just joking), I would like to see expedited shipping options.
I love shopping with you guys, but sometimes I have trouble finding the status of my order…and I just want that to be a lot easier in the future. Thanks for the free chamois J.
I want a free chamois btw, but if those are out…I would like to have a pair of 6-8, Footed Tights, and if those are out, I would like to have a black/red Zuca Stuff Sack!
Hi CherryLoop! It is hard to choose my favorite item cuz I love them all lol, but I would have to say it is the Spiral Pants from ChloeNoel.
So, that’s it for the big news!
Thank you all again for your business, loyalty, support, and for the being the best customers on the planet.
Travis, Robin, and Matthew